Returns and refunds

CASA DE HILO STUDIO POLICIES

REGISTRATION & PAYMENTS

• Full payment or a non-refundable deposit is required to reserve a seat in class.

• All class payments and deposits are non-refundable.

• If a deposit was used to reserve a seat, the remaining class balance must be paid in full before a one-time reschedule will be considered.

All deposits are non-refundable and non-transferable. Deposits reserve your seat and secure class materials. Failure to attend class does not entitle the student to a refund, credit, or transfer of the deposit to another class.

RESCHEDULING

• Students may reschedule one (1) time only.

• Requests to reschedule must be made at least 48 hours prior to the scheduled class.

• Reschedule requests made less than 48 hours before class will not be honored.

• Missed classes, no-shows, and cancellations made within 48 hours of class are forfeited and are not eligible for credits, or rescheduling.

CONDUCT POLICY

Casa de Hilo Studio is committed to providing a welcoming, respectful, and creative learning environment for all students.

• Harassment, bullying, discrimination, intimidation, disruptive behavior, or rude and disrespectful conduct toward the instructor or other students will not be tolerated.

• Casa de Hilo Studio reserves the right to refuse service or remove any participant from class at any time for inappropriate behavior.

• Students removed from class due to misconduct will not receive a refund, credit, or reschedule.

RIGHT TO REFUSE SERVICE

Casa de Hilo Studio reserves the right to refuse service, registration, or instruction to anyone at the discretion of the instructor.

No refunds, credits, or reschedules will be provided when service is refused due to violations of studio policies or inappropriate conduct.

By registering for a class, students acknowledge and agree to all studio policies.